Privacy Policy

Last updated: September 18, 2025

Saviorheat.co.uk operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Saviorheat.co.uk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details: name, billing/shipping address, phone number, email address.
Financial information: payment card details, transaction information, payment confirmation.
Account information: username, password, preferences, settings.
Transaction history: viewed items, cart contents, wishlist, purchases, returns, cancellations.
Communications: information you provide in customer support requests or other correspondence.
Device information: IP address, browser, operating system, unique identifiers.
Usage information: your interactions and navigation within the Services.

Sources of Personal Information

We may collect your information:

Directly from you when you create an account, make a purchase, or communicate with us.
Automatically through your device and browser, including cookies and tracking technologies.
From service providers who support our operations (e.g. shipping, payments, cloud hosting).
From partners or other third parties.

How We Use Your Personal Information

We may use your personal information for purposes including:

Provide, Tailor, and Improve the Services – to process orders, payments, returns, create and manage your account, remember preferences, arrange shipping, and personalise your shopping experience.
Marketing and Advertising – to send promotional emails or show targeted ads, subject to your marketing preferences.
Security and Fraud Prevention – to authenticate accounts, detect fraud, investigate misuse, and ensure platform safety.
Communications – to respond to enquiries and provide customer support.
Legal Obligations – to comply with laws, enforce policies, and respond to legal requests.

How We Disclose Personal Information

Your personal information may be shared:

With Shopify and other service providers (IT, shipping, payment processing, analytics).
With business and marketing partners for advertising purposes.
When you consent or direct us to disclose data.
Within our corporate group or affiliates.
To comply with legal obligations or as part of business transactions.

Relationship with Shopify

This website is hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information you provide to us may be transmitted to Shopify and stored in other jurisdictions. Shopify also provides enhanced features, such as personalised recommendations, based on data from multiple merchants. In these cases, Shopify is responsible for responding to data rights requests.

For more details on how Shopify processes your personal information and to exercise your rights, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such sites. Please review their privacy notices before providing any information.

Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided information, you may contact us to request deletion.

Cookies and Tracking Technologies

We use cookies and similar technologies in accordance with the UK Privacy and Electronic Communications Regulations (PECR). These help us operate the site, remember your preferences, analyse traffic, and deliver personalised advertising.

You can manage or disable cookies through your browser settings or through the cookie banner provided on our site. Please note that some functions may not work properly without cookies.

Security and Retention of Your Information

We take appropriate measures to protect your information, but no system is completely secure. Information sent over the internet may not be fully secure in transit.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices (UK and EEA)

If you are located in the United Kingdom or European Economic Area, you have rights under the UK GDPR and Data Protection Act 2018, including:

Access – obtain a copy of personal data we hold.
Correction – request correction of inaccurate or incomplete data.
Deletion – request deletion of personal data in certain circumstances.
Portability – request transfer of your data to another provider.
Restriction/Objection – object to or restrict certain processing activities, including direct marketing.
Withdraw Consent – where processing is based on consent, you may withdraw it at any time.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests. You may also designate an authorised agent to act on your behalf.

We do not discriminate against individuals who exercise their data rights.

Complaints

If you have concerns about our processing of your personal data, please contact us first.

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

International Data Transfers

Your personal information may be transferred outside the UK.

For transfers from the UK, we rely on recognised safeguards, including the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, unless the destination country has been deemed by the UK government to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons. We will update the "Last updated" date and provide additional notice as required.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@saviorheat.co.uk
Phone: +86 18823882541
Company: Shenzhen Eigday Heating Limited
Address: Room 1603–1606, Building A, Zhongsheng Hui Gangwan, Qiaotou Community, Fuhai Street, Baoan District, Shenzhen, China

For the purpose of applicable UK data protection laws, we are the data controller of your personal information.